Frequently asked questions:
1.Question:How to purchases?
You can click on under the products directly, you can click on the "buy now", follow the prompts to complete your order payment. or contacts with our sales person. Because of time difference, we provide hotline service from 18: 00pm - 23: 00pm in China time, the telephone is: +86-189 3825 8646 / +86-769-82555268. as well, you can send us E-mail to firstname.lastname@example.org ; and confirm what products you want to order.
Or enter our online store to purchase:
2. Question: How to do the payment?
A. PayPal---Safer, Easier Online Pay for Item
B. Western Union
Western union detail:
First name: Junwen
Last name: Liao
Address: Building 4, ZhongHuiJunTing, BanHu Village, HuangJiang Town, DongGuan City, GuangDongProvince.
C. Direct Bank wire transfer (T/T)
Bank wire transfer detail:
Account：6216 6170 0400 1996 100
bank name: BANK OF CHINA DONGGUAN HUANGJIANG Sub-Branch
bank address: No.363, HuangJiang Thoroughfare, HuangJiang Town, DongGuan City.
After we confirmed received the 100% T/T payment, we will deliver the cargoes within 2 or 3 days!
3. Question:How to delivers goods to you?
If you need to transport your goods through other ways, we can actaccording to your instruction to transport for you. If you want to send through other Express, we would like to send according to your requirement!
A. Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (shipping) company or when you pick the item up - do not confuse them for additional shipping charges.
B. We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the courier company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
C. Please note your Telephone when your payment. Telephone are must for international express shipping.
4. Question:How much charge for freight?
Our product price is the net goods value, does not contain any transport expense and any miscellaneous expense, therefore you need to pay for the transportation. Outside China, n order to make sure the cargoes security, we deliver through DHL. You can land on DHL website and check how much you have to pay for freight! Because goods are delivered from China, you should land Chinese DHL website, the address is: Http://www.cn.dhl.com/publish/cn/en.high.html
5. Question:what is the warranty?
We promise one-year warranty! Within the warranty, we share half freight fee each! After the warranty, we do not charge any maintenance fee, but if necessary to change the new spare parts, such as lens, handle, then it is need to pay for the spare parts! For the oversea customers, we offer the solution to the frequently questions, no matter what problems, please just feel free to call us or send E-mail, we would like to offer you a satisfied solution!
6. Question:How is the product quality?
Our product min use lifespan is 3 years, so long as is not external force damage (falls, pounds and so on), generally, the damaged rate is only 5% within 3 years!
7. Question:is equipped with software?
We provide Chinese, English and Spanish three versions software; you can choose any version according to your needs. And we provide the downloading for software and driver; You do not need after to worry the reinstallation problems after your computer damaged.
8. Question:Do your products can be used at any countries?
Yes. Our product is with international standard power source standard and connect to computer uses, only inserting into USB2.0 port it can be used safely; also applies to the TV or any LCD screen. The inside power source switch is outstanding, it supports 100V~240V the alternating voltage, supports the supply frequency is 50~60HZ. Therefore it is can be used at any countries safely!
9.Question: if can make the brand I provide (OEM)?
It is possible! If order quantity achieves 100 sets a time, , we can print your brand/logo on ours product, produce completely your brand products!
Quality Control：(QA/QC Introduction)
We carry strict quality control in every production process from preparation, inserting PCB, welding makeup, debugging, assembly, aging, and packing all through to delivery. Our stringent quality testing is implemented in conformity with CE and UL standards. The product return ratio is less than 1%. Some materials are sourced from Japan and the Taiwan area.
In order to offer for customers high quality service, satisfy the customer's demand to the maximum extent , Fulfil the promise on after-sale service in the quality management system of our company, Safeguard better, promote company prestige, EHang make the following service:
A. Sell the products Can retreat free machine of quality problem in 14 days.
B. Sell the products the quality problem can change planes free in 1year.
The maintenance service hotline after sale: 86-18938258646, 86-769-82555268
The time of serving: Monday ~Friday
Morning: 8:30~12:00 ; Afternoon: 13:30-~17:30
The goods will be sent through the DHL gate to the gate transport mode, which directly deliver to your appointed place. you can track the goods transportation condition on DHL website: Http://www.cn.dhl.com/publish/cn/en.high.html inquires
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