1)How to purchases?
You can click on  under the products directly，carries on the purchase according to the homepage instruction, or contacts with our sales person. Because of time difference, we provide hotline service from 18: 00pm - 23: 00pm in Chinese time, the telephone is:  +86-20-33088187. as well, you can send us E-mail to tony_liao9@hotmail.com; and confirm what products you want to order.


2)How to do the payment?
I accept the following forms of payment:
1. PayPal (my PayPal is tony_liao9@hotmail.com )
2. T/T  Telegraphic Transfer:
Account：6226 0902 0048 6427
Beneficiary：LIAO JUNWEN
Bank name: China Merchants Bank, Xintang Sub-Branch
Swift code：CMBCCNBS131
bank address: 1ST FLOOR JUFU HOTEL QUNXINGSHALING STREET XINTANG TOWN ZENGCHENG CITY GUANGDONG PROVINCE P.R.C
TEL：+86-20-33088187
Postcode: 511340

3.Western union Information:
First Name: JUNWEN  
Last Name: LIAO
TEL：+86-20-33088187

3)How to delivers goods to you?
The goods will be sent through the DHL or UPS gate to the gate transport mode, which directly deliver to your appointed place. you can track the goods transportation condition on DHL website: Http://www.cn.dhl.com/publish/cn/en.high.htmlinquires and know where it arrives! If you need to transport your goods through other ways, we can actaccording to your instruction to transport for you. If you want to send through other Express, we would like to send according to your requirement!

4)How much charge for freight?
Our product price is the net goods value, does not contain any transport expense and any miscellaneous expense, therefore you need to pay for the transportation. Outside China, n order to make sure the cargoes security, we deliver through DHL. You can land on DHL website and check how much you have to pay for freight! Because goods are delivered from China, you should land Chinese DHL website, the address is:  Http://www.cn.dhl.com/publish/cn/en.high.html

5)what is the warranty?
We promise one-year warranty! Within the warranty, we share half freight fee each! After the warranty, we do not charge any maintenance fee, but if necessary to change the new spare parts, such as lens, handle, then it is need to pay for the spare parts! For the oversea customers, we offer the solution to the frequently questions, no matter what problems, please just feel free to call us or send E-mail, we would like to offer you a satisfied solution!

6)Return Policy:
*Upon receiving the item within 7 days, any defective item not due to misused will entitled to 1 to 1 exchange. Buyers should be responsible for the shipping cost from their locations to China. We will be responsible for the shipping cost from China to buyers' locations.
*We offer 30-day refund. 25% restocking fee will be applied on all kinds of refund. Shipping and handling fees are non-refundable.
All the consumer electronics products sold by us carry 1 year manufacturer warranty. If you found your item to be defective, please return it to us in the original condition and package. Buyer should be responsible for all shipping cost during warranty period.
*If you need any assistance on your item problem please do not hesitate to contact us, our technical support will be there to assist you.

7)Is equipped with software?
We provide Chinese, English and Spanish three versions software; you can choose any version according to your needs. And we provide the downloading for software and driver; You do not need after to worry the reinstallation problems after your computer damaged.

8)Do your products can be used at any countries?
Yes. Our product is with international standard power source standard and connect to computer uses, only inserting into USB2.0 port it can be used safely; also applies to the TV or any LCD screen. The inside power source switch is outstanding, it supports 100V~240V the alternating voltage, supports the supply frequency is 50~60HZ. Therefore it is can be used at any countries safely!

9)if can make the brand I provide (OEM)?
It is possible! If order quantity achieves 100 sets a time, , we can print your brand/logo on ours product, produce completely your brand products!


Quality Control：(QA/QC Introduction)  
We carry strict quality control in every production process from preparation, inserting PCB, welding makeup, debugging, assembly, aging, and packing all through to delivery. Our stringent quality testing is implemented in conformity with CE and UL standards. The product return ratio is less than 1%. Some materials are sourced from Japan and the Taiwan area. 

Hao Health inherits the idea of "serving is perfectly contented" ,follow "satisfied first of customer"aim,improve the quality of the customer service constantly.Must make the customer of all presence Hao Health obtain the professional service just in accordance with the wish.

Service aim ：The customer is satisfied first.

Service guarantee ： Rigorously enforce it according to the country "Three guarantees" regulation

Quality guaranteed ：
A. Sell the products Can retreat free machine of quality problem in 7 days.
B. Sell the products the quality problem can change planes free in 15 days.

Service hotline ：Answer customer have something to do with,inquire to products and service.